Terms & Conditions

1. Who we are

Al Saran Global is the trading name of ALSARANGLOBAL LIMITED ("we", "us", "our"), a company registered in England and Wales, company number 16716108 (incorporated 15 September 2025), with its registered office at Regus, Cardiff Gate Business Park, Malthouse Avenue, Pontprennau, Cardiff, Wales, CF23 8RU. These terms govern your use of this website and any services you buy from us.

Our services are delivered by our in house team, who work in line with UK law and the terms and policies of the software, cloud and online platforms we use on your behalf.

2. Our services

We provide IT and technology services, which may include IT support and managed services, IT operations and technical support, cloud services, network and infrastructure, cyber security and backup, website and web application development, custom software, automation and system integration. We also provide eCommerce solutions, digital marketing, social media management and consultancy.

The scope, deliverables, timeline and fees for any engagement are set out separately in a signed proposal, statement of work or service agreement. These website terms do not themselves form that agreement.

3. Booking a consultation

Booking a paid consultation through this site does not create a binding contract for further paid services. A contract for ongoing or project based work is formed only once both parties agree to and sign a separate service agreement or statement of work.

4. Client responsibilities

To deliver the service we need you to commit to the following.

• Providing timely access to the platforms needed to deliver the service, such as ad accounts and store admin
• Providing accurate business information
• Responding to requests for approval or feedback within agreed timeframes

5. Fees and payment

Fees for consultancy calls are payable in advance at the time of booking. Fees for any further services are agreed in writing, in GBP, before work begins, and invoiced according to the schedule in the relevant service agreement.

Invoices are due within 14 days of the invoice date unless otherwise agreed. Fees are quoted exclusive of VAT unless stated otherwise.

6. Cancellations and refunds

Consultancy calls. All paid consultancy packages (Store Snapshot Call, Growth Strategy Session, Full Store Audit & Roadmap, Software Discovery Call) are non refundable once booked, including in cases of non attendance or late cancellation. If you need to reschedule, contact us at hello@alsaranglobal.com as early as possible and we will do our best to find you a new slot.

Ongoing services. Where you engage us under a separate service agreement, refund terms are set out in that agreement, because they depend on the scope and goals of your engagement. As a general principle, if the performance targets agreed for your engagement are not met, a refund may be available for the relevant period of work. Targets and refund terms are discussed and agreed with you during your initial consultation.

Statutory cancellation rights. If you are a consumer and we agree a service contract at a distance (online or by phone), you may have a right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to begin work within that period, this right may no longer apply once work has started with your consent.

7. Results and performance

We do not guarantee specific results such as rankings, revenue or ROAS, because these depend on factors outside our control, including platform algorithm changes, market conditions and client side execution. Any performance targets referred to in section 6 are set out in your individual service agreement, not implied by figures shown elsewhere on this site.

8. Intellectual property

Content on this website (text, graphics, logos) is owned by or licensed to Al Saran Global Limited and may not be reproduced without permission. Deliverables created for clients, such as ad creative or listing copy, transfer under the terms of the individual service agreement.

9. Limitation of liability

To the fullest extent permitted by law, our total liability to you arising out of or in connection with our services, whether in contract, tort (including negligence) or otherwise, is limited to the total fees you paid for the specific service giving rise to the claim in the 12 months before the claim.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law, including under the Consumer Rights Act 2015. We are not liable for indirect or consequential losses, including loss of profits, business or data.

10. Governing law

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.