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Al SaranGlobal

Services

IT Support & Managed Services

A responsive helpdesk and well run systems, without an IT team on your payroll.

How we help

We take care of the technology your team relies on every day. Laptops, phones, email, user accounts and printers are set up properly and kept up to date, and when something breaks your staff contact us directly. You get dependable IT cover for far less than employing someone to do it.

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IT helpdesk

● Online

36

Tickets

34

Resolved

99.8%

Uptime

  • #2041Laptop setup for new starterDone
  • #2042Outlook not syncingDone
  • #2043Printer offline, first floorFixing
  • #2044Add user to shared driveDone
IT services

Everything we look after

Everyday support

  • Remote helpdesk
  • Urgent fault response
  • Microsoft 365 help
  • Google Workspace help
  • Windows and Mac support
  • User accounts and access

Devices and equipment

  • Laptop and desktop setup
  • Hardware repairs
  • Printers and peripherals
  • Equipment sourcing
  • Meeting room setup

Networks and cloud

  • Office network and Wi-Fi
  • Cloud administration
  • Email and file migration
  • Remote working setup

Security and backup

  • Antivirus and device protection
  • Security updates
  • Backup and recovery
  • Password and access policies

Domains and hosting

  • Domain and DNS management
  • Website and email hosting
  • SSL certificates
  • Business phone systems
The difference it makes

What you get with managed IT

01Less downtimeSystems are watched and maintained, so the problems that stop a working day become rare.
02Quick answers for staffYour people know who to contact and get a fast, friendly response instead of waiting around.
03Data kept safeBackups are checked, devices are protected and access is controlled, so a lost laptop is not a crisis.
04Costs you can plan forA set monthly fee makes IT a budget line rather than an unpleasant surprise.
05Technology that keeps upWe advise on upgrades and new tools as your business grows, rather than waiting for things to break.
06More time for real workNobody on your team has to be the unofficial IT person any more.
Our process

From first call to monthly results

The same five steps for every client, whether we are fixing your IT, building a site or growing a store.

01

Listen

A first call to understand your business and what is getting in the way.

02

Review

We look at your systems, website, stores and figures in detail.

03

Propose

A clear plan with costs and timings, in order of what pays back first.

04

Deliver

We build, fix and set up, then keep it running for you.

05

Improve

Monthly check ins and reports, with the next improvements agreed together.

You might also need

All services
IT Operations & Technical SupportThe day to day running of your IT: monitoring, maintenance, equipment and suppliers handled for you.Cloud ServicesMicrosoft 365, Azure and Google Workspace set up securely and managed for you.Network & InfrastructureFast, reliable office networks, Wi-Fi and servers, designed and maintained properly.