Al Saran Global (trading name of ALSARANGLOBAL LIMITED, "we", "us", "our") is a company registered in England & Wales, company number 16716108 (incorporated 15 September 2025), with its registered office at Silver Street, Cardiff, UK. These terms govern your use of this website and any services you purchase from us. Our services are delivered by our in-house team, who work in line with UK law and the policies of every platform we operate on, including eBay, Shopify, Etsy, WooCommerce, Meta, and Google.
We provide eCommerce agency services, which may include SEO strategy, advertising management (Meta, Google), and marketplace/storefront setup and optimization (eBay, Shopify, Etsy, WooCommerce), as well as custom software development, automation, and marketplace integration services. The specific scope, deliverables, timeline, and fees for any engagement will be set out separately in a signed proposal, statement of work, or service agreement between us and the client — these website terms do not themselves constitute that agreement.
Booking a paid consultation through this site does not create a binding contract for further paid services. A contract for ongoing or project-based work is formed only once both parties agree to and sign a separate service agreement or statement of work.
Fees for consultancy calls are payable in advance at the time of booking. Fees for any further services are agreed in writing, in GBP, before work begins, and invoiced according to the schedule set out in the relevant service agreement. Invoices are due within 14 days of the invoice date unless otherwise agreed. Fees are quoted exclusive of VAT unless stated otherwise.
Consultancy calls. All paid consultancy packages (Store Snapshot Call, Growth Strategy Session, Full Store Audit & Roadmap, Software Discovery Call) are non-refundable once booked, including in cases of non-attendance or late cancellation. If you need to reschedule, contact us at hello@alsaranglobal.com as early as possible and we'll do our best to find you a new slot.
Ongoing services. Where you engage us for ongoing or project-based services under a separate service agreement, refund terms are set out in that agreement rather than as a blanket site-wide policy, since they depend on the scope and goals of your specific engagement. As a general principle, if the performance targets agreed for your engagement are not met, a refund may be available for the relevant period of work. The applicable targets and refund terms are discussed and agreed with you during your initial consultation, once we've had the chance to understand your business and set realistic, measurable goals together.
Statutory cancellation rights. If you are a consumer and we agree a service contract at a distance (e.g. online or by phone), you may have a statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless you've asked us to begin work within that period, in which case this right may no longer apply once work has started with your consent.
We do not guarantee specific results (e.g. rankings, revenue, or ROAS figures) as these depend on factors outside our control, including platform algorithm changes, market conditions, and client-side execution. Any performance targets referenced in section 6 are set out and agreed in your individual service agreement, not implied by figures shown elsewhere on this site.
Content on this website (text, graphics, logos) is owned by or licensed to Al Saran Global Limited and may not be reproduced without permission. Deliverables created for clients (e.g. ad creative, listing copy) will transfer per the terms of the individual service agreement.
To the fullest extent permitted by law, our total liability to you arising out of or in connection with our services, whether in contract, tort (including negligence), or otherwise, is limited to the total fees paid by you for the specific service giving rise to the claim in the 12 months preceding the claim. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law, including under the Consumer Rights Act 2015. We are not liable for indirect or consequential losses, including loss of profits, loss of business, or loss of data, arising from your use of our services.
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these terms: hello@alsaranglobal.com or via our contact page.